Hi guys. This is a throwaway account obviously. I wanted to reach out to the wonderful world of reddit, per my friend's suggestion. I've been dealing with some issues at my new apartment and I'm not sure what to do. My apologies ahead of time for grammatical errors.
To start… I moved into this "luxurious" apartment complex on Friday. Given that I had the U-haul for a limited amount of time, I decided to move my things prior to inspecting the apartment. I should note that this is only my second apartment that I've had (the first one was AMAZING but I outgrew the space) so I'm fairly new to the renting scene. At around 5-6 pm, my SO and I started to unpack and noticed that the apartment wasn't clean (by tenant or professional cleaners) and probably didn't have a proper walk through or inspection done. Why? We noticed just SOME of the following issues: bugs in many cabinets/cupboards (pantry pests), an obviously cracked window, a nail protruding from the carpet of the bedroom floor, black residue on carpet, unclean appliances, unclean counters (sticky and grimy to touch), unclean bathroom (tub and shower), food particles (like whole piece of pasta) in many cabinets. We took pictures and videos, but of course the office was closed so we did our best and sent them an email ASAP. Given everything that we saw, we felt disgusted and uncomfortable. We couldn't unpack our stuff or sleep in the unit so we slept in our old apartment (since we still had it until Saturday).
Saturday comes around and we immediately stop by the leasing office an hour after they'd open since they didn't reply to our email. The leasing agent was waiting from the property manager (PM) for next steps. She was able to stop by the apartment to view the issues that we've mentioned above and was shocked to say the least. After speaking to the PM, the only solution they were able to offer was to clean some of the areas (cabinets, counters, tub, shower) today so we could unpack a bit and then wait until Monday. We couldn't wait until Monday to potentially have professional cleaners come in so my partner and I spent the entire weekend cleaning the apartment ourselves to get it into somewhat of a livable situation. We saw the PM on Sunday and he was able to come in to view the cracked window, the nail on the carpet, the black residue on carpet, unclean appliances, etc. He, too, seemed shocked and apologetic that these issues were severely missed and was planning on getting maintenance in on Monday. The PM also mentioned that he'd contact the property company regarding compensation for the "inconvenience".
Throughout this time, we saw some bugs in many cabinet/cupboards and drawers. We vacuumed, thoroughly cleaned the cabinets, and use vinegar solution to no avail. Again, we sent an email Sunday night to management. They came in Monday got some of the issues resolved. Noticed more issues with the previous tenant not having done their due diligence with cleaning. He also contacted pest control company to get them in for bug issue. At this point, we still have many items left unpacked.
Tuesday comes around, pest control comes in and discover that these bugs are scavenger bugs – most likely brought in by old tenant. Despite applying aerosol solution, we have to STILL deal with bug issue for the next 14 days. To top it all off, with all that we had been dealing with, the property company is offering $75 for our troubles. What. the. hell. I explained to PM that $75 is not an appropriate amount for what we had to deal with. We moved in expecting that the apartment was clean and move-in ready. It was not. A lot of things were blatantly overlooked which shows a shitty job was done by old tenant, maintenance, cleaners, and the complex. We had no choice but to sleep at our old apartment the first night and clean the entire apartment ourselves since they couldn't get someone in until Monday. In addition, the apartment was vacant from >2 weeks prior to us moving in. How do I know this? They wanted us to move in mid-July but since our lease at our old apartment ends 08/01/19, we wanted to move in the latest that they'd allow us to which was Friday. I told him that we are atleast expecting our prorated July rent back since the apartment clearly wasn't move-in ready or half-month's rent. PM replies that he'll ask property company again but he doesn't think they'll go that high for compensation. I come to find out that the PM was responsible for doing the walk through so I'm not sure what was relayed to the property company. I called them today and left a VM. It's been hours and I still haven't heard back. I'm not sure what I should do next. I live in Minneapolis and have reviewed my rights as a tenant, but I'm not sure where to go from here? TIA.